Plusnet incapable of cancelling contract
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Plusnet incapable of cancelling contract
21-03-2019 8:57 PM
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I cancelled my account 28th Jan Plusnet still collecting direct debit in March. Called 4 times now every time say account will close but still open! Absolute shambles of a company. Requested call back from a manager, asked fir email confirmation still nothing. Now waiting for Ofcom to investigate, suggest anyone having similar issues tag onto this then can escalate to Ofcom.
Re: Plusnet incapable of cancelling contract
21-03-2019 9:28 PM
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Hi @SteveMiffed, thanks for getting in touch.
I am really sorry for the issues you have had with the cancellation of your services. We'd be happy to look into this for you. Could you please private message:
-your full name
-your full address including postcode
-your mobile number
Regards
Re: Plusnet incapable of cancelling contract
21-03-2019 9:55 PM
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Just sent a PM let's see if after 2 months Plusnet can finally resolve the issues and close my account. If anyone needs to complain I would also suggest using resolver website as you can log and track your complaint then escalate to the ombudsman when Plusnet fail to resolve.
Re: Plusnet incapable of cancelling contract
21-03-2019 10:01 PM
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Re: Plusnet incapable of cancelling contract
21-03-2019 10:06 PM
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Re: Plusnet incapable of cancelling contract
22-03-2019 7:32 AM
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Hi @SteveMiffed
Thanks for the PM.
Just for full DPA confirmation, are you able to PM me the 2nd and 4th character from the answer to the account security question "Your Memorable Place" ?
Kind Regards,
MoR
Re: Plusnet incapable of cancelling contract
22-03-2019 7:53 AM
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Thanks for that @SteveMiffed.
So it looks like you spoke to someone in the Mobile Team yesterday and the organised a BACs payment for you to cover the erroneous charge.
Checking the account i can confirm it is ceased and there should be no further correspondence / invoices generated against it.
If you do receive anything, however, please get in touch immediately and we can address this.
Kind Regards,
MoR
Re: Plusnet incapable of cancelling contract
22-03-2019 9:19 AM
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Re: Plusnet incapable of cancelling contract
22-03-2019 9:23 AM
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Hi @Jpreston
If you could PM me;
- your full name
- your full address including postcode
- your mobile number
I'd be more than happy to take a look into your account as well.
Thanks,
MoR
Re: Plusnet incapable of cancelling contract
22-03-2019 9:34 AM
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Thanks for that @Jpreston
Can you also PM me characters 1 & 4 from the answer to the account security question "Your Memorable Place" ?
Kind Regards,
MoR
Re: Plusnet incapable of cancelling contract
22-03-2019 8:16 PM
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Re: Plusnet incapable of cancelling contract
22-03-2019 8:36 PM
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Only way forward is Ofcom and let them try and sort this sorry unnecessary mess out?
Re: Plusnet incapable of cancelling contract
22-03-2019 8:43 PM
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What’s happened to plusnet? It used to be great customer service? It no longer does me proud but does my head in!!
Re: Plusnet incapable of cancelling contract
23-03-2019 8:57 AM
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@SteveMiffed - I've just checked and the account is showing that it's in the process of being closed down.
@Jpreston I can see you queried this with us a few days ago and as per the advice we gave the account is in the process of closing and no further payments will be taken. Please let me know if there's anything else I can help with though.
Re: Plusnet incapable of cancelling contract
23-03-2019 9:47 AM
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