Phone network not working on 2 phones

[#1]

Both mine and my wife's phones will not recieve incoming calls and outgoing the phone calling rings but the receiving phone doesn't ring. Day 3 of this now, what is going on please? Life is in stop as a result.

[#2]

Hi @Shaziman,

I've sent you a PM, if you can respond when you get the chance that would be great. Samantha - Sheffield 

[#3]

Just wanted to thank you for ignoring the issue.

Good job you are ceasing your services, otherwise I would be claiming compenation.

Thanks to no network, we were embarrassed as we a party venue for our sons birthday rang and rang for 3 days prior to cancel our party due to floods, thanks to you we were embarrassed as all the invitees turned up and we didn't know it was cancelled.

[#4]

@Galadriel  did send you a message to try and get the issue sorted @Shaziman did you not receive the message? We can't fix an issue if you don't provide us with the details to look into it.

[#5]

A message was sent within minutes of the request...

Send me your email address and I will send you a screenshot that I sent a message as you seem to have inhibited file attachments in the posts.

[#6]

So you are unable to add the photo to this post? I can send you another private message if you want?