Pay as you go sim has gone up 100%
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- Pay as you go sim has gone up 100%
Pay as you go sim has gone up 100%
19-03-2019 7:25 PM - edited 19-03-2019 7:41 PM
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We have a pay as you go sim that’s been costing £6 a month, we don’t use data mainly texts and a few phone calls. We have had no contact from plusnet apart from the text message saying your now taking £12 a month out of the bank.
Has anyone else had this ?
Is it even legal to double someone’s bill without notification ?
to top it all off suddenly we can’t send text messages ! Tried numerous things and we have full signal too.
thanks in advance
Richard
Re: Pay as you go sim has gone up 100%
19-03-2019 8:55 PM
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Hello @Julesdby
I am deeply sorry to hear about the double charge invoice you have received.
Can you please send me a Private Message with the following details, so we can have a look into your account.
- Your full name
- Your full home address, including your postcode
- Your mobile number
Once you have done this, comment on this thread so we can continue to assist you with this matter.
Many thanks.
Re: Pay as you go sim has gone up 100%
20-03-2019 3:25 PM
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PM sent
Re: Pay as you go sim has gone up 100%
20-03-2019 3:48 PM
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Hello @Julesdby
I have responded to your PM.
Please check your inbox, once you have responded, please comment on this thread.
Many thanks.
Re: Pay as you go sim has gone up 100%
20-03-2019 3:55 PM
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Response sent
Re: Pay as you go sim has gone up 100%
20-03-2019 4:18 PM
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Re: Pay as you go sim has gone up 100%
21-03-2019 9:43 AM
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Hi thanks for clearing up bill problem, however we still are having trouble sending texts again. I have pm’d you
Re: Pay as you go sim has gone up 100%
21-03-2019 12:56 PM
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Hi @Julesdby
Are you receiving any specific notifications when trying to send messages?
We can't see any issues from our end or restrictions.
Kind Regards
Re: Pay as you go sim has gone up 100%
21-03-2019 1:13 PM
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It just says message failed to send and saved to saved folder
I will try restarting it again see if that clears it
Re: Pay as you go sim has gone up 100%
21-03-2019 2:29 PM
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No worries @Julesby,
Please let us know how you get on with this.
Thank you.
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- Pay as you go sim has gone up 100%