Only 2G when roaming in Germany

[#1]

Hello,

I'm currently in Germany and on my personal phone with Plusnet I'm not able to get 4G data. Only "E" (i.e. 2G) is available. I've tried selecting different networks and I get the same problem.

This is really disappointing and not sure why I am having this issue given I was in Germany in December and had no issue whatsoever using same phone.

As PlusNet states Germany is "Roam like Home", why is there no 4G available? Has anything changed?

Would you be able to check my settings against the phone?

Marvin

[#2]

I'm really sorry for the issue you are having with your signal and I can completely imagine the hassle this is causing. 

I have sent you a Dm so that I can look into this for you.  

[#3]

Hi,
I am having exactly the same problem. Please would you look into this for me, @SammyM.
Nicki

[#4]

Hi @nickisparkle 

I've sent you a PM regarding this

Let me know once you've responded

[#5]

Well, there is no 3G in Germany and there have been problems with some PN customers getting 4G for over a year.

As PN don't do VoLTE calls will have to go 2G