Number Porting-No worky

[#1]

So trying to port my Number across to Plusnet, started the process by doing the PORT text last Thurs 13/9 followed all the points and text replies and so far so good, Text YES to confirm at the end and then nothing.

No confirmation that the number will be ported or anything.

Thought I would try an re intiate the Porting process today(19/9)  so sent the PORT text again only to receive the following reply 'Sorry we're not able to.........blah blah blah'.

Now from reading through others with similar issues It seems this simple process is a common problem.. WHY

I'm also in the process of moving my broadband and phone across to Plusnet but again that seems to have stalled and wondering if I should even bother as neither process has run smoothly or without issue yet.

[#2 · Accepted solution]

Sorry to hear you’re having issues moving your broadband, phone and mobile to us.

If you can send me a private message with your mobile account number, mobile number we gave you, the one you’re trying to port in along with your PAC code, I’ll be happy to look into this for you when I’m back in the office tomorrow.

It may be worth also confirming to me via PM when you got the PAC from your existing mobile provider just to make sure it’s not near its expiry as they only last for 30 days and may cause issues if it expires mid-port.

Fairly sure I’ll be able to find your phone/broadband account from the details in your forum profile but feel free to include your username too just in case.

Thanks.

[#3]

Hi Gandalf 

Thanks for picking this up, I have PM'd you with some details.