No service
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- Plusnet Community
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- Forum
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- Help with my Plusnet services
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- Mobile
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- No service
No service
27-11-2018 7:06 PM
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If I can’t sort the problem it’s pointless me staying with plusnet
So if anyone can help with a couple of questions that would be great 👍
First question why can’t I make WiFi calls it doesn’t work it did work on o2 but not on plusnet?
Second question what frequency does plusnet use and would a signal boost help me like this 1 https://www.ebay.co.uk/itm/900Mhz-Cell-Mobile-Phone-GSM-Signal-Repeater-Booster-Amplifier-Yagi/38263...
Re: No service
28-11-2018 10:52 AM
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Hello @troop222112002, thanks for getting in touch. Sorry to hear you are having issues with the service there.
1. First question why can’t I make WiFi calls it doesn’t work it did work on o2 but not on Plusnet?
- Essentially as we are budget network we do not have the facility for Wi-Fi calling - no plans at the moment
2. what frequency does Plusnet use and would a signal boost help me
- We have access to EE's 2G, 3G and the "high frequency" 4G signals. While a signal booster might help, we are unable to assist further with that query.
Thank you.
Re: No service
30-11-2018 2:34 PM
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troop
Try switching your phone to 2g/3g - no 4g
You might find you have a stronger signal. You can always just switch it back if it doesn't help.
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
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