No SIM card!

[#1]

I have no SIM card, it has been nearly a week. How long have I got to wait before I can use my phone!

[#2]

Hi @Emski79. I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking longer than we’d usually like to get back to customers.

I'm very sorry that you've not received your SIM, I appreciate the inconvenience that this will have caused. Please can you send me your full name and your mobile number over on a private message and I will look into this for you.

[#3]

I’ve had the same problem..switched last Wednesday and money taken but still no sim and tried logging into Plusnet app but saying I’m not recognised

[#4]

My Sim turned up on the Saturday of that week so took 7 days to arrive! After that I’ve had no problems and my old number was ported to the new sim. Hope you get yours soon

[#5]

Hiya @sianharman, I am sorry for the issues with your SIM not arriving. Have you received a confirmation email on the back of your order?

If you can send over a PM with your order reference or full address & postcode, I'll take a further look at this for you.

[#6]

Yes I received confirmation and money taken out of my bank but no SIM card yet and it’s a week today since I switched

[#7]

I have no reference number just an email with contract information and pre contract summary

[#8]

Ok thank you, if you can please send me a PM with your full address including postcode, I can take a further look for you