No 3/4G new to plusnet
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- Re: No 3/4G new to plusnet
No 3/4G new to plusnet
21-03-2019 4:54 PM
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I have no 3/4G
I only ported over yesterday.
I have reset network settings several times. I have ‘bumped’ the network as well.
I have removed the SIM card and put it back in again.
I have turned the phone on and off a couple of times.
Is there a manual way of entering settings.
I have an IPhone XS
Coverage says 4g is very good.
Re: No 3/4G new to plusnet
21-03-2019 6:37 PM
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Hi @Shewolf1877 and welcome to the Community Forums.
I'm sorry to hear you're unable to receive either 3G or 4G data since coming over to us. Can I ask, is this still the case when outside the property or in other areas and does the signal indicator refer to a strong signal or only a bar or 2?
If possible, could you also try another handset to see if the issue persists there too.
Let us know if the issue persists in other areas outside the property and continues in another handset as we'll happily investigate this further for you.
Re: No 3/4G new to plusnet
21-03-2019 7:09 PM
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Don’t have another handset. I don’t think it’s the handset as the sky sim I took out yesterday worked perfectly fine
Re: No 3/4G new to plusnet
21-03-2019 7:46 PM
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Thanks for getting back to us @Shewolf1877.
I'm sorry that you are experiencing this issue with your mobile service. We'd be happy to investigate this for you, could you please private message:
-your full name
-your full address including postcode
-your mobile number
Regards
Re: No 3/4G new to plusnet
21-03-2019 9:19 PM - edited 21-03-2019 9:19 PM
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Have to say my first 48 hours with you have been completely underwhelming
Re: No 3/4G new to plusnet
22-03-2019 9:38 AM
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Hi @Shewolf1877
We're really sorry for any inconvenience caused but please stick to one portal of communication rather than across different platforms. This way we can follow the thread you may have already started via public posts or DM's on Twitter. This also speeds up our responses to yourself as we work from the oldest posts in the queue.
Can you please provide your Twitter handle via PM so we can link your social media and view previous correspondence?
Kind Regards
Re: No 3/4G new to plusnet
22-03-2019 9:57 AM
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You should relabel your moniker to OllieC Plusnet no help at all Team
Bunch of jokers.
Award winning customer service my [-Censored-].
Re: No 3/4G new to plusnet
22-03-2019 10:16 AM
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We're really sorry you feel that way @Shewolf1877 and I can assure you I was only trying to help by advising the best way to get a quicker response as your previous post stated you were unhappy with how long it had taken for a response from ourselves.
When you are able to, can you please send across your Twitter handle via PM as we're more than happy to check over your previous correspondence.
Unfortunately without this information I'm afraid we are unable to assist further as you have stated you provided the requested information via Twitter and we have no way of linking to this. Alternatively, you can wait for a response via your Twitter communication but please refrain from new messages as afore mentioned we work from the oldest posts not the most recent messages. Should we receive repeated messages this pushes you further back in the queue.
I hope this information helps and we're more than happy to look into this if you can please provide the requested information via PM.
Kind Regards
Re: No 3/4G new to plusnet
on 22-03-2019 10:25 AM - last edited on 22-03-2019 6:46 PM by Strat
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Sorry I feel that way.
Your customer service is a joke. My twitter is the same as my username in here.
I have received a whole load of quite frankly [-Censored-] useless advice and no one actually seems to know what they are doing.
I have rung retentions to leave and spoken to another useless and lying adviser called [CSA Removed] who said you had taken on a lot golf new staff first of all-I pointed out that if it was out of their level of experience they should hand it over, he agreed, he said he would transfer me to another ‘experienced call agent’ he didn’t. He cold called me to an assistant who doesn’t have a clue and who I am on hold to now as she’s speaking to a manager.
Award winning customer service. What a joke.
Moderator's note by Dick (Strat): Avoidance of swear filter edited as per Forum rules.
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: No 3/4G new to plusnet
22-03-2019 10:27 AM
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Re: No 3/4G new to plusnet
22-03-2019 11:07 AM - edited 22-03-2019 11:10 AM
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Hi Shewolf1877
This may help see the fix by RebekaPreston
https://community.plus.net/t5/Mobile/No-4G-with-iPhone-6s/m-p/1391979#M385
Brian A
Re: No 3/4G new to plusnet
22-03-2019 11:22 AM
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I have tried resetting network settings three or four times, it’s not having any of it!
Sadly the details for manually changing APN settings are not up to date and I am having to get Apple to help me
Thank you for taking time to contact me and have a great day.
Re: No 3/4G new to plusnet
22-03-2019 11:39 AM
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Thanks Shewolf1877
Sorry that was no good I know Apple phones are difficult to unlock and it can only be done by Apple themselves
What network was the phone on previously
Brian A
Re: No 3/4G new to plusnet
22-03-2019 12:29 PM
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I was on sky before and I wish I hadn’t left!
I’ve now been waiting two hours for plusnet to ring me back.
In the interim I have spoken to Apple who state that EE/plusnet will not allow them to manually alter APN settings.
It’s shocking that Plusnet have no technical help!
Re: No 3/4G new to plusnet
22-03-2019 1:25 PM
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I'm afraid that there isn't anything further we can advise that we haven't already given out as we cannot assist with individual device issues. -Matt
Anyone would think I wasn’t a customer who they want to help! Shockingly bad customer service.
I do hope this will all be audited. Appalling.
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