New SIM and Nothing
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- Re: New SIM and Nothing
New SIM and Nothing
03-12-2019 7:38 PM
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Well I had my first ever sim card delivered today. All excited I put it in my unlocked Samsung S8..... nothing. Previous Three sim working fine. I just get a small no entry sign next to the time. Letter with sim and agent in the phone say its active but here i am, no phone, what a rubbish start!!!!!
Re: New SIM and Nothing
04-12-2019 12:54 PM
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How sure are you that your Samsung is unlocked, for example have you tried anything other than a Three SIM before? Can you try the PN SIM in anything else just for a quick test?
Re: New SIM and Nothing
04-12-2019 3:41 PM
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The mobile is on Three. ALL mobiles on the Three network are unlocked as of January 2014. I did try a giffgaff card and although it wont call etc, it was recognised. The Plusnet one just shows a no entry sign showing an issue. It should ask for an unlock code if it was locked. My number has now been ported to so I am now left with no phone at all!!!!
Re: New SIM and Nothing
05-12-2019 11:52 AM
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Hi @thebig1,
I'm sorry to hear that you're experiencing this issue. So we can take a further look into this with you we'll need to go through some security checks. Please can you send me a private message across with the following information attached:
- Your Mobile Number
- Your Full Name (And whether or not you're the account holder)
- Your Full Address (Including Postcode)
Once you've sent the message, please post in this thread to let us know and we'll pick this back up for review as soon as possible.
Re: New SIM and Nothing
05-12-2019 11:55 AM
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Re: New SIM and Nothing
06-12-2019 10:59 AM
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Hi @thebig1,
Thanks for getting back to us with this information. I've responded to the private message now so please let us know once you've had the chance to respond and we'll pick this back up for review as soon as possible.
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