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New Mobile Account?

FIXED
jedi
Dabbler
Posts: 18
Thanks: 6
Registered: ‎11-04-2016

New Mobile Account?

I already have an account for my Broadband. I have just had a SIM card arrive, do I need to make a new account for the mobile or can I view the mobile bill in the Broadband account?

10 REPLIES 10
agedgopher
All Star
Posts: 491
Thanks: 306
Fixes: 15
Registered: ‎02-12-2016

Re: New Mobile Account?

Fix

It will be a separate account for the mobile.

jedi
Dabbler
Posts: 18
Thanks: 6
Registered: ‎11-04-2016

Re: New Mobile Account?

Thank you for your reply.

jedi
Dabbler
Posts: 18
Thanks: 6
Registered: ‎11-04-2016

How do I set up a mobile account?

On an email for my Mobile it says to set up an account at https://www.plus.net/help/ or myaccount.plusnetmobile.co.uk but both are ‘sign in’ not set up.

dvorak
Moderator
Moderator
Posts: 29,473
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Fixes: 1,482
Registered: ‎11-01-2008

Re: How do I set up a mobile account?


Moderators Note


Topics merged. 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: How do I set up a mobile account?

You'll get an email when your Sim is activate iirc entitled something like 'Welcome to Plusnet Mobile' this will have your account number in.
You can use that to access your account.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jedi
Dabbler
Posts: 18
Thanks: 6
Registered: ‎11-04-2016

Re: How do I set up a mobile account?

Tried but still cant login.

 

jedi
Dabbler
Posts: 18
Thanks: 6
Registered: ‎11-04-2016

Re: How do I set up a mobile account?

When I go on the link from the email to login it shows......

Enter......

Username or mobile number

NOT account number.

I did add the account number and made a password but it keeps saying "Something’s gone wrong, have another go".

jedi
Dabbler
Posts: 18
Thanks: 6
Registered: ‎11-04-2016

Re: How do I set up a mobile account?

PLEASE can a Moderator help.

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: How do I set up a mobile account?

Hi @jedi,

I'm sorry to hear that you've encountered this issue. Please could you try signing in with another browser or device? Alternatively, please could you try downloading the Plusnet Mobile App from the App Store and logging into it on your phone?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
jedi
Dabbler
Posts: 18
Thanks: 6
Registered: ‎11-04-2016

Re: How do I set up a mobile account?

Thank you, I will download the App