Mobile data very slow problem
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Mobile data very slow problem
12-02-2020 8:39 PM
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Hello,
For a number of months now my mobile data service has been very slow. It will either show an E or H+ next to the mobile data symbol icon (mostly shows E). I haven't bothered about it as I rarely used mobile data but would like to get it fixed now please.
Thanks.
Re: Mobile data very slow problem
14-02-2020 12:11 PM
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I had that problem a few months back with my local mast going off air for a month leaving my phone jumping from 4G to 3G to H+ and sometimes to E.
I think they've been working on the mast to upgrade it to 5G for future use but it was only local and moving into another part of town and the phone would be back to normal so are you getting good data speed away from your normal usage area?
A handy thing to try is go to the EE web site and on the their “check network status” page put your postcode in and see if there’s a problem in your area and while there given them your PN mobile number and they will send you text telling you of any problems in that locality. It seems that EE see your PN number as an EE number and they still send me texts now like last week they said they where working on my mast again and gave me the times I might have problems.
Re: Mobile data very slow problem
14-02-2020 1:32 PM
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The problem has been ongoing for alomost a year now so I doubt whether that relates to a problem for coverage in my area. I had a look on the website and it was showing as 4G.
Re: Mobile data very slow problem
17-02-2020 3:43 PM
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Thanks for getting in touch @RowanD I'm sorry to see you're experiencing a lack of 4G service.
So we can investigate further, can you PM me the following information?
- Your mobile number
- Your full name
- Are you the account holder?
- Your full address
- Your date of birth
- Last 2 digits of your bank account number
- Last 2 digits of your bank sort code
- Postcode(s) where you're having issues
- Are you indoors or outdoors?
- Make and model of your mobile handset, and if 4G is enabled in the settings?
Apologies for the long list of questions.
Re: Mobile data very slow problem
22-02-2020 5:06 PM - edited 22-02-2020 5:08 PM
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