Inaccurate billing arithmetic...!!!
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Inaccurate billing arithmetic...!!!
24-07-2018 12:45 PM
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I have noticed that some of my bills are inaccurately added, by 1p, in Plusnet's favour. Surely this is something that should be addressed as a matter of urgency before Trading Standards get involved.
The specific bills I have noticed so far (there may be others) are;
7567189, 6900698, 7230581, 6573838.
If Plusnet Mobile has 1M customers that will make an additional £120k revenue per year......!!!!!!
It's not the cost, it's the fact that I can't trust the billing system and will have to check ALL my Plusnet bills (3/month) to be sure.
The customer services operator on the phone didn't care.......
Re: Inaccurate billing arithmetic...!!!
24-07-2018 1:01 PM
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Moved to mobile from billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Inaccurate billing arithmetic...!!!
24-07-2018 2:40 PM
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I'm very sorry you didn't feel adequately treated on the phone.
I'm certain this will be a either a VAT-related quirk or a side-effect of how we display decimal figures on the bill, but if you'd like to Private Message me some information I'll be more than happy to take a look into this for you.
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- Inaccurate billing arithmetic...!!!