How to contact Support without a Phone?

sleighgp · ‎09-08-2022

I'm a long time Plusnet customer and I have no phone signal since yesterday. How do I contact Plusnet support because if I try to call 500 I get 'phone not registered on Network'? I installed the Plusnet app but it doesn't seem useful.

The EE service checker says there was a problem in my area that has recently been fixed. I don't know how recently. I had a phone signal on Sunday after, but it went sometime since then. I've been at home since then and I don't know when the signal was lost.

I have switched off/waited/switch back on, switched sim card on/off in sim manager, flight mode on/off yesterday (Samsung S20). I then left it overnight and repeated all that this morning. WiFi works but there is no phone signal available. I don't seem to be able to use the Wifi calling (enabled) to call 500. Any assistance? Thanks.

Townman · ‎22-08-2007

Not that it helps ... Plusnet mobile does not offer WiFi calling!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

MisterW · ‎30-07-2007

@sleighgp you can call from a landline or another mobile on 0800-079-1133 ( its a freephone number ) or you could try Twitter @Plusnet as indicated here https://www.plus.net/contact-us/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

sleighgp · ‎09-08-2022

Fixed now that I remember I could use Skype on the Wifi to call Plusnet support. There is a phone mast out of service near me that likely caused the issue. Connecting to the wrong Network Operator, then connecting back to the plusnet Network Operator managed to get my phone connected albeit at a low data speed for now.