Direct Debit doubled for next month!
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- Re: Direct Debit doubled for next month!
Direct Debit doubled for next month!
on 11-05-2020 12:10 PM - last edited on 11-05-2020 1:58 PM by Strat
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I had an email on the 7/5/20 saying my email was available to view. The details showed in the email stated that my DD (due on the 1st June) would be doubled! I checked my bank statement for May and my payment as normal was taken on the 1st. I rang PlusNet this morning and spoke to a [CSA Removed] who informed me that a number? of customers payments were late so without explanation they were doubling the next DD !!! She then informed me that a credit for the double would be credited at a later date. Again Coronavirus is taking the blame. PLUSNET YOU HAVE COCKED UP MY DDs before! I am now looking round for another provider, I am cheesed off with PlusNet.
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: Direct Debit doubled for next month!
11-05-2020 1:47 PM
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Hi @StuForum, thanks for getting in touch
I'm really sorry for the issues you've had with the account. Could you please PM your full address including postcode so we can take a look into this for you.
Once you've sent the PM, please let us know over here so we can ensure it's picked up
Regards
Re: Direct Debit doubled for next month!
11-05-2020 3:23 PM
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Hi, full address sent by email if that is what you require
Re: Direct Debit doubled for next month!
11-05-2020 8:01 PM
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Thanks for getting back to us @StuForum,
We'd need the details to be sent via private message on our Forums. Once you've done that, please do let us know via this public post
Regards
Re: Direct Debit doubled for next month!
12-05-2020 11:02 AM
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I need to be assured that what I post here (you asked for my address) is not viewable to other forum members. Please confirm.
Re: Direct Debit doubled for next month!
12-05-2020 11:15 AM - edited 12-05-2020 11:21 AM
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A Private Message is only viewable by the person it is addressed too.
Don't post personal details in the public area here.
If you wish to send someone a private message, click on their forum name or avatar, then click on Send Private Message link on the right of the screen.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Direct Debit doubled for next month!
12-05-2020 4:15 PM
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Thanks for providing your account detals via PM
For validation checks, could you also PM
- your full name and confirmation you're the account holder
- your mobile number
- your date of birth
- last 2 digits of your sort code and account number used to pay the bill
Regards
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- Re: Direct Debit doubled for next month!