Credit Balance after leaving Plusnet

[#1]

Credit balance after leaving
I left Plusnet mobile in August but I have logged into my account today and it shows that I have a credit balance of £8.75 on 2 accounts. Could you tell me when, and how, this will be refunded.

[#2]

Moderators Note
This topic has been moved from Accounts/Billing to Mobile.

[#3]

Hi @tommy1981,

We can arrange for the credit on your mobile accounts to be refunded for you but will just need to run through a few data protection checks before we can access the accounts. Please can you send me a private message with your full name, your full address including the postcode and the mobile number that you had with us? Please drop us another message on this thread once you've done this so that we can pick this back up.

[#4]

Hi Emily,

I have  just sent you the requested information via private message

[#5]

Thanks, I've picked up the message and have sent you a reply. 

[#6]

I have now replied privately

[#7]

Thanks for getting back to us, @tommy1981.

I've checked the against the account and part of the information isn't quite right.

Are you able to please instead PM me the usual bill date and amount?

[#8]

I have PM'ed the details

[#9]

@tommy1981,

Thanks.

That's been sent off for the refund to be issued back to your bank, will take 7-10 days to be processed and received.

[#10]

I still haven't received a refund.

[#11]

Hi @tommy1981

I'm really sorry to hear this.

I have sent off an email escalation on your behalf and we should have a response in the next 3 working days. 

Kind Regards

[#12]

Still not heard of anything yet.

[#13]

Hey @tommy1981,

Thanks for getting back to us.

There is a slight backlog of these requested within our mobile refunds team which is what is holding up your refund - I am sorry for the length of time this is taking. I've now sent across another chase email to see where we are with it.

Thanks.