Continues DD woes

[#1]

Hi

In terms of an update, I have been informed that the failed DD debacle will have, in some cases, resulted in the "event" being recorded on your credit score.

I have been told that Plusnet will take steps to have this removed - so bewarned - best check your own in a few weeks....

[#2]

Hello @bestgear

Due to the issue with your mobile billing account, if any trace is marked on your credit score as a result of this, our Mobile Billing team will raise a form to have this removed and will mark it as an error.

Please notify us if you have any issues with this matter.

Many thanks. 

[#3]

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@Dumbledore wrote:

Hello @bestgear

Due to the issue with your mobile billing account, if any trace is marked on your credit score as a result of this, our Mobile Billing team will raise a form to have this removed and will mark it as an error.

Please notify us if you have any issues with this matter.

---

So what are you actually saying there @Dumbledore ?

It rather looks like  'well if you find out we have trashed your credit rating, ask us and we'll maybe have a look at it'

rather than

We are meticulously tracking where customers have had their credit ratings affected by our system errors and are ensuring they all get corrected ....

[#4]

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@RobC wrote:

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@Dumbledore wrote:

Hello @bestgear

Due to the issue with your mobile billing account, if any trace is marked on your credit score as a result of this, our Mobile Billing team will raise a form to have this removed and will mark it as an error.

Please notify us if you have any issues with this matter.

---

So what are you actually saying there @Dumbledore ?

It rather looks like  'well if you find out we have trashed your credit rating, ask us and we'll maybe have a look at it'

---

Don't bother replying with any 'assurances' there @Dumbledore (sic)

I think we have all seen what the answer actually is.

[#5]

once again charged £10 for non payment due to DD failure.

i have emailed CS over 2 weeks ago and was assured that i would be getting a reply from a "manager", still waiting.

a complete joke, i am still non the wiser what my account is or how much i am in the red.

if anyone from plusnet would like to get in touch the incident number is 190312-000102

....not holding my breath. plusnet are now on my personal list of [-Censored-] companies which include the great satans such as ryanair, scottish power, the BBC and HSBC....shame on them

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

[#6]

Hi @bigfer,

I'm really sorry to hear that you've not heard a response from us yet, as that's certainly not how we aim to handle our communications. So we can take a further look into this issue with you we'll need to locate your account and so that we can do this I'd request that you please send me a private message with the following information:

- Your Full Name

- Your Full Home Address (Including Postcode)

- Your Mobile Account Number

Once you've sent the message, please leave an update on this thread so that we can pick this back up as soon as possible.

[#7]

Has anyone see adverse credit score entries as a result of this malarkey?

I am holding off another week to give any entries time to appear.

Question is - have plusnet fixed this or will it continue into the next billing cycle? My account is in credit so this month wont be an issue I hope!

[#8]

Meant to add - is clearscore a sensible check site to use?

Seems free is too good to be true...