Can't find Where To Set Up A New Account on-Line
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Can't find Where To Set Up A New Account on-Line
17-10-2019 5:09 AM
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Hi, I have not received a welcome email following the activation of my SIM that contains my account username or any kind of a link to set up a password.
Can anyone advise how I set up my new 'sim only' account on-line please?
Re: Can't find Where To Set Up A New Account on-Line
17-10-2019 11:08 AM
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We're really sorry to hear you haven't received your welcome letter.
You can find help with set up here
Should your SIM not arrive, please send us a PM with your:
Full Name:
Address:
Postcode:
Mobile Number:
Confirm you are the account holder:
Alternatively, it can sometimes be quicker to speak to our Mobile team directly by dialling: 0800 079 1133
Kind Regards
Re: Can't find Where To Set Up A New Account on-Line
17-10-2019 11:59 PM
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Sorry this doesn’t answer my question.
I am trying to set up my new PlusNet Mobile phone account online but the only options are to LOGIN, I cannot see any options to register a NEW account?
Re: Can't find Where To Set Up A New Account on-Line
18-10-2019 12:24 AM
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Thanks for getting back to us @IDontLikeDisco
Sorry for the confusion. If we’ve sent you a SIM and activated it, you’d already have an account. To login for the first time, your welcome email normally gives you instructions on how to set up a password however as you’ve said you’ve not received this email, could you go through the forgot password tool Here to set a password, then sign in from Here using your mobile number and the password you’ve just set?
If this doesn’t work, could you send me a PM with the above details so I can investigate further.
Let us know how it goes.
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