Account credit refund.
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- Re: Account credit refund.
05-05-2020 12:15 PM
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When will Plusnet be refunding this money seeing as they already have bank details?
Fixed! Go to the fix.
Re: Account credit refund.
07-05-2020 12:52 PM
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Hey @PowerLee,
Thanks for getting in touch with us here.
In general our back-office team process these but if you're still noticing invoices been generated please drop me a PM with the following information:
- Your full name and confirmation you are the account holder
- Your full address with postcode
- Your Plusnet mobile number
Give me a nudge on this thread once you've sent that PM across and we can go from there.
Thanks,
- Maddy
Re: Account credit refund.
on 07-05-2020 1:36 PM - last edited on 07-05-2020 1:41 PM by Strat
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Hi @Mads
Details requested sent via PM
Regards
Lee
Moderator's note by Dick (Strat) Tag fixed.
Re: Account credit refund.
07-05-2020 2:24 PM
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Re: Account credit refund.
07-05-2020 9:47 PM
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Re: Account credit refund.
09-05-2020 11:52 AM
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Thanks for getting back to us @PowerLee
From what I can see the refund was issued on the 7th and it can take 5 to 10 working days from that point.
Let us know if you haven't received it by then
12-05-2020 11:44 AM
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Thanks everyone.
Re: Account credit refund.
29-07-2020 10:43 AM
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Re: Account credit refund.
01-08-2020 9:15 AM
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Thanks for your post @Hmarie105
I can confirm the refund has been processed and this can take up to 10 working days to go through.
If you still haven't received it by the 10th of August please get back to us and we'll investigate further
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