"Roam Like At Home" in the EU - Are there any settings I have to make on my phone or account?
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"Roam Like At Home" in the EU - Are there any settings I have to make on my phone or account?
08-08-2020 12:09 PM
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I recently changed from Virginmobile to Plusnet. I have to go to the EU shortly and it will be the first time since I changed mobile provider that I have taken my phone to the EU. I need to have it working. Are there any settings I have to make to my phone or plusnet account to make sure its is all setup to use "Roam Like At Home" in the EU?
The reason I ask, is that when I first went to EU with my Virginmobile sim, I had problems connectrring to data. Apparently I should have informed Virgin and I should have made changes in the UK before I left. That was years ago, and I can't remember now what I had to do. Just tryining to avoid any similar problems this time.
I'm a bit of a mobile idiot so, full precise instructions, if needed, would be helpful.
Thanks in advance
Re: "Roam Like At Home" in the EU - Are there any settings I have to make on my phone or a
08-08-2020 1:50 PM
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Sounds like it is something that has to be done on their back end. I am not sure if it is enabled by default but I would contact customer services and double check with them before you go. I don't think you need to change any settings on your device.
A member of staff may pick this up on here.
Re: "Roam Like At Home" in the EU - Are there any settings I have to make on my phone or account?
11-08-2020 12:22 PM
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Hey @Slapdash2,
Thanks for getting in touch with us here.
Your account should have roaming settings enabled already but I'm more than happy to double-check for you, just drop me a PM with the following info:
- Your Plusnet mobile number
- Your full address with postcode
- Your full name
Thanks.
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