Restricted Service, failed direct debit again. No answer from customer services.
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Re: Restricted Service, failed direct debit again. No answer from customer services.
28-03-2019 9:13 AM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
28-03-2019 1:50 PM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
28-03-2019 4:17 PM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
29-03-2019 8:25 PM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
30-03-2019 7:54 AM
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Hi @knfruitbat
My apologies for the convoluted nature of this thread - I'm disappointed this hasn't been resolved so far.
Could you please PM me a time and number to contact you on on today and I'll give you a ring to discuss this?
Best wishes
Dave
Re: Restricted Service, failed direct debit again. No answer from customer services.
30-03-2019 8:39 AM
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@knfruitbat wrote:
Are you joking? £10 late payment charge for fault with your system? And charging me when you aren't providing the contracted service?
That almost certainly means they have also trashed your credit file.
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: Restricted Service, failed direct debit again. No answer from customer services.
30-03-2019 11:29 AM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
30-03-2019 11:32 AM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
30-03-2019 1:45 PM
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Hey @knfruitbat,
Thanks for getting back in touch and letting us know what has occurred.
Please note that this collections issue may marginally affect your credit score for a short period. We are working to ensure that we correct any impact for you as quickly as possible - your credit file as with every customer is updated regularly.
Thank you.
Re: Restricted Service, failed direct debit again. No answer from customer services.
01-04-2019 9:56 AM
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@Mads wrote:
Hey @knfruitbat,
Please note that this collections issue may marginally affect your credit score for a short period. We are working to ensure that we correct any impact for you as quickly as possible - your credit file as with every customer is updated regularly.
Does that include flagging the mis-applied issue as a mis-applied entry in some proper way?
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: Restricted Service, failed direct debit again. No answer from customer services.
05-04-2019 9:37 AM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
05-04-2019 11:42 AM
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Hi @knfruitbat,
Thanks for getting back in touch.
I have sent you a PM requesting further info.
Thank you.
Re: Restricted Service, failed direct debit again. No answer from customer services.
10-04-2019 4:14 PM
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Other phone line direct debit went through no problem.
Still not heard why I should pay for a service you aren't providing or late charges that are clearly plusnet fault.
Tried using Resolver and got no response. Got better things to do with my life so think it is time I take my number and business elsewhere not worth the hassle for a few quid.
Re: Restricted Service, failed direct debit again. No answer from customer services.
10-04-2019 4:48 PM
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Hi @knfruitbat,
I have reviewed and discussed this matter with a colleague today and the information from the last private message we sent you still stands. I sincerely apologise for any inconvenience that this issue may have caused you, however at this stage I'm afraid there's no further action or support that we can offer via this support channel and would again direct you to the advice offered in the previously sent private message.
Re: Restricted Service, failed direct debit again. No answer from customer services.
10-04-2019 7:23 PM
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If you can't see the madness in that statement that explains alot.
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