Price increase on new 12mth contract
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Price increase on new 12mth contract
10-06-2020 10:50 AM
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Been with Plusnet a few years and just signed a new 12 month contract and then a week later they announce a price increase!.
Bit annoyed I wasn't made aware of this when I signed up again, as I wouldn't have agreed to a 12month deal.
Do they have a cooling off period? as I can get an even better deal with Voxi and they are not increasing their prices!!!
Re: Price increase on new 12mth contract
10-06-2020 11:17 AM
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12 months? Plusnet sim only is 30 days they don't do 12 months?
Re: Price increase on new 12mth contract
10-06-2020 11:40 AM
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They do if you were already on a 12 month deal
Re: Price increase on new 12mth contract
10-06-2020 11:43 AM - edited 10-06-2020 11:43 AM
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Good morning
PlusNet definitely do 12 months contracts as I'm on one and when I renew you have the choice to remain on a 12 month at a slightly better deal or change to a 30 deal
HD
Re: Price increase on new 12mth contract
11-06-2020 10:39 AM - edited 11-06-2020 10:39 AM
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Thanks for getting in touch @Runmum78
I can confirm that you would be allowed to leave penalty-free if you'd signed a 12-month contract.
You'd need to call us on 500 from your mobile or 0800 079 1133 from any phone.
Re: Price increase on new 12mth contract
11-06-2020 10:55 AM
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Would I need to pay the remainder of my contract off though? as I only signed up for new contract 29/05/20.
Bad that new joiners are not subject to price increase!!
Re: Price increase on new 12mth contract
11-06-2020 11:03 AM - edited 11-06-2020 11:03 AM
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Good morning Runmum78
I would dial 500 from your PlusNet mobile
Press 1
Then press 3 you are thinking of leaving
I am pretty sure they will do you a good deal
You must say that you are thinking of leaving because of the price rise because you can leave without paying a penalty
Please let us know the out come
HD
Re: Price increase on new 12mth contract
18-06-2020 7:07 PM
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Hi if you took out a new 12 month contract you get 30 days cooling of 14 days on 1 month contract you could leave penelty Free
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