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FIXED
johncowling
Newbie
Posts: 2
Thanks: 1
Registered: ‎25-01-2021

Login

‎25-01-2021 3:42 AM - edited ‎25-01-2021 3:53 AM

IMG_20210125_035039.jpgJust received my sim which works fine, however i cannot login online or the app, my mobile number and email are not recognised, and i have not received a password or username...???? I have contacted customer service on twitter and Facebook but after 72 hours have not received a reply on either platform

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Login

Fix

‎25-01-2021 4:33 PM

Hi John

I can see we've responded to you via Facebook and Twitter today

Apologies for the delay, let us know if there are further issues

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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johncowling
Newbie
Posts: 2
Thanks: 1
Registered: ‎25-01-2021

Re: Login

‎25-01-2021 5:26 PM

Many thanks issue has now been resolved.

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