Help - sim not activated
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Help - sim not activated
Help - sim not activated
24-08-2018 3:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello
After waiting 2 weeks for my sim to arrive, I'm now waiting for my sim to be activated. I telephoned Customer Services yesterday and after apologising I was told that my sim would be activated in the next 24 hours. This did not happen and I contacted them again today. I was advised that I had been given the wrong information yesterday and all he could do was refer my problem to the operations team. He said I should receive compensation for the delay.
I'm so frustrated - all I want is to be able to use my phone.
Can anyone advise what I should do to try and get some immediate action?
Martin
Re: Help - sim not activated
25-08-2018 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear this, SW06.
Please send me a PM with your mobile number and I'll have a look at what's going on here.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page