cancel
Showing results for 
Search instead for 
Did you mean: 

Help - sim not activated

SW06
Interested
Posts: 1
Registered: ‎24-08-2018

Help - sim not activated

Hello

After waiting 2 weeks for my sim to arrive, I'm now waiting for my sim to be activated.  I telephoned Customer Services yesterday and after apologising I was told that my sim would be activated in the next 24 hours.  This did not happen and I contacted them again today.  I was advised that I had been given the wrong information yesterday and all he could do was refer my problem to the operations team.  He said I should receive compensation for the delay.

I'm so frustrated - all I want is to be able to use my phone.

Can anyone advise what I should do to try and get some immediate action?

Martin

1 REPLY 1
MichaelWilliams
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 304
Fixes: 15
Registered: ‎13-07-2017

Re: Help - sim not activated

Sorry to hear this, SW06.

 

Please send me a PM with your mobile number and I'll have a look at what's going on here.

 Michael Williams
 Plusnet Help Team