I joined Plusnet last month. I don't get a very good service at home so wasn't surprised when I couldn't make calls or send messages yesterday. This afternoon I got an email saying my direct debit had been cancelled and therefore they were suspending my services!
I am furious as I haven't cancelled the direct debit. They haven't set it up! I made the initial payment with my debit card and had to give them my bank details for the future D/D. The payment date was apparently yesterday and rather than contact me for the vast sum of £6 they have stopped my phone.
The initial mistake with the bank D/D I would put down to incompetence but there's no excuse for cancelling my phone the same day without attempting to contact me.
I tried to contact customer service but apparently there's a 60 minute wait time! What a surprise.
I think it's back to Tesco mobile for me, I never had any problems with them.
