Billing Period what does it mean?

[#1]

Wife signed up for PN mobile on 08 November, app shows still 17 days to next bill, but text just came into her phone saying direct debit going to be taken 23 Nov..... W  T  F how many days are in a month using Plusnet calendar? 

[#2]

This is odd, mind PMing me her mobile number?

I'll be happy to take a look into this.

[#3]

Gandalf, have you had a chance to look at the PM that I sent regarding this?
Thanks

[#4]

Hi Yoda.

Sorry for the delay, I've sent you a reply now.

Feel fee to reply back on this thread or via PM with the screenshot.

[#5]

Gandalf, PM sent with screenshots of text & mobile app

Yoda

[#6]

Thanks Yoda.

Taking a look now for you.