Phone call charges.
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- Re: Phone call charges.
Phone call charges.
27-05-2008 3:36 PM
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It says you pay £9.99 or something for both line rental and phone charges. So why is it I am paying a out £20 instead? Please explain in words rather than informative scripture what this £10 pays for and what kind of charges I have to pay for separately.
It is still cheaper than my old bills but I thought this was a deal with everything in except the premiums.
Re: Phone call charges.
27-05-2008 4:04 PM
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B)to get a breakdown of the bill first go to member centre, then phone call here
then view and higher up itemised bill
for the last bill, select the dates in the drop down box, you will then see an itemised bill.
Re: Phone call charges.
27-05-2008 4:05 PM
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Evenings & Weekends
- All evening and weekend calls to UK landlines1
- Great rates on other landline, mobile and international calls
- Simple billing with your broadband bill
- FREE calls to PlusNet Home Phone customers
- Line Rental included
So you still need to pay for weekday daytime calls, and calls to non 01, 02, or 03 numbers, such as mobiles, 0845, 0870, premium rate numbers etc...
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Phone call charges.
27-05-2008 4:18 PM
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Quote from: scipio1st I thought this was a deal with everything in except the premiums.
Which package have you signed up to?
Is it Evenings and Weekends (£9.99/month - £4.99 for the first 3 months) or Anytime+ (£15/month £10/month for the first 6 months)?
As pierre_pierre has said, your first bill may be higher as it includes the pro rata charge to bring the billing date for your phone service in line with your broadband billing. Also remember that your broadband will be billed at the same time (I'm assuming you weren't including that in the total you quoted).
On both packages you still need to pay for calls to mobiles, 0845, 0870, 09xxx etc. and the portion of any inclusive call over 60 mins long.
With the evening and weekend package calls to 01/02/03 numbers are included between 6pm and 8am Mon-Thurs and from 6pm Fri to 8am Mon
With Anytime+ 01/02/03 are inclusive 24/7 as are the first 30mins of each call to the top 20 international countries.
Re: Phone call charges.
27-05-2008 4:38 PM
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Thanks.
Re: Phone call charges.
27-05-2008 6:27 PM
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The discount is shown on the invoice as "Special Offer Discount". It's not shown on the itemised phone bill!
If it's not on your invoice - phone Customer Service or raise a ticket.
Re: Phone call charges.
28-05-2008 10:15 AM
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Looking at your invoice this is a combination of the pro-rata fees, which only apply on your first month (and are charged to bring your billing date in line with your broadband one), and chargeable calls (such as mobiles) which are not included in the monthly fee.
Re: Phone call charges.
09-07-2008 10:40 AM
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Best regards, T.
Re: Phone call charges.
09-07-2008 10:43 AM
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They're all found on this link:
http://www.plus.net/images/residential/voice/pdf/home_phone_tariffs.pdf
Re: Phone call charges.
09-07-2008 11:10 AM
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Re: Phone call charges.
09-07-2008 11:54 AM
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I found http://www.ukphoneinfo.com/section/tci/locator.shtml ; but it claims it is no longer being updated and refers me to ofcom, whose page doesn't appear to link to any such information.
Also, the 'home_phone_tariffs.pdf' document (I've downloaded it three times now) contains, after the list of overseas call charges, five pages of Hungarian, with things like c3 or dq67 appearing to masquerade as phone codes (I think. Whatever, I've never heard of them before, and never seen any one dial them).
Surely I'm not the only person who wishes to know what a call will cost before I dial it?
Re: Phone call charges.
09-07-2008 12:19 PM
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I have checked the complicated pricing on BT's website and it appears that a call to 0844 444 is a g8 call and costs 1p per minute at any time. Could someone from Plusnet confirm this as I need to make the call as soon as possible.
Re: Phone call charges.
09-07-2008 12:19 PM
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The calling codes equate to loads and loads of different calling types, such as premium rate, 05 numbers, internet calling charges and so on.
With mobiles it's a lot harder to work out what network they are on with PAC codes now being available to keep the same telephone number (you used to be able to guess what network they were on by the first 5 digits).
I managed to find this though:
http://mnnc.net/index_old.php
Re: Phone call charges.
09-07-2008 12:28 PM
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A g8 call on PN is also 1p/min at all times - see the price list here and the extract in the screen shot below.
Re: Phone call charges.
09-07-2008 12:38 PM
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Memo to myself: Fully check everything before asking stupid questions.
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