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No dial tone

map1984
Dabbler
Posts: 16
Thanks: 3
Fixes: 1
Registered: ‎13-08-2018

No dial tone

I've used the check phone line service and plus net say no issues with my line, however the phone itself was saying to check the line. When I pick the phone up there's no dial tone, and if I try to call my land-line from my mobile, the mobile simply hangs up, it doesn't ring or give an engaged tone.
Any advice would be great, thanks
5 REPLIES 5
jab1
Legend
Posts: 18,852
Thanks: 6,174
Fixes: 283
Registered: ‎24-02-2012

Re: No dial tone

Try removing and re-inserting the phone line into your master socket.

John
map1984
Dabbler
Posts: 16
Thanks: 3
Fixes: 1
Registered: ‎13-08-2018

Re: No dial tone

Thanks for the Advice, John.
I've tried that, and I've gone on to try replacing the cable, and then trying an old spare landline phone and base unit with it, nothing has had any impact, good or bad.
jab1
Legend
Posts: 18,852
Thanks: 6,174
Fixes: 283
Registered: ‎24-02-2012

Re: No dial tone

I would ring PN, and get them to send an engineer - there is something wrong with your phone circuit if all those steps have not resolved the problem.

John
map1984
Dabbler
Posts: 16
Thanks: 3
Fixes: 1
Registered: ‎13-08-2018

Re: No dial tone

Thanks for your advice
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
Thanks: 862
Fixes: 223
Registered: ‎27-04-2007

Re: No dial tone

Hi @map1984 

 

I can see we've got an engineer visit booked in for Thursday. I hope it all gets sorted there and then and do shout up if you need any help in the meantime. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team