Home phone not working - cannot contact Plusnet

[#1]

My home landline has not been working for a few days.  On the Plusnet site, there are instructions to send a text -

Text PHONE to 07800008121
(charges may apply at your standard rate).

• We'll run tests on your connection to find out what’s going on
• If you need an engineer, we’ll text you in 15 mins to book a slot
• If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem.
• Service available Mon-Sun: 8am to 7.30pm
• Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

This I have done.  I eventually got a call back from a BT person who could not help as it was a Plusnet line.

Plusnes contact number does not wokk (unobtaintable)

Call us on 0800 432 0200

Can anyone advise how I can get this looked at?

Thank you.

[#2]

See my reply on the other topic you posted on.

[#3]

Report via link below.

[#4]

Morning @Nick_Russell did you get this reported? If not, please can you PM your username?

[#5]

Thank you for your reply. I tried the text message reporting several time with no success, then suddenly it worked and a Plusnet agent called me.  The bot came up with no line problems, but when he ran checks an external fault was diagnoised.  Openreach now booked to look at the fault.

[#6]

Glad to hear it's been looked into! If you need anything just pop me a message over.