Help - Storm damage
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- Help - Storm damage
03-02-2022 1:19 AM
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I have no landline or mobile phone line due to recent storms. How can I report a fault on my landline without access to a phone line? An email address to engineer would be useful.
Fixed! Go to the fix.
Re: Help - Storm damage
03-02-2022 8:33 AM
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@Ennylwen Difficult, I agree, but now you have posted on here, I would hope one of the Help Team will pick this up. How have you posted this, with no land-line or mobile?
Which engineer do you hope to contact by email?
Re: Help - Storm damage
03-02-2022 9:55 AM
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Thanks for your reply. I have WiFi but no dial tone on my landline and the mobile mast has been down since Saturday. So I am able to email and WhatsApp but neither is any good in this situation. As you say, maybe an engineer will pick up on here. Fingers crossed!
Re: Help - Storm damage
03-02-2022 9:59 AM
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You obviously have access to t’internet to post here so report it at https://faults.plus.net.
Moderator and Customer
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Re: Help - Storm damage
03-02-2022 10:07 AM
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Thanks for your reply. My broadband is fine. It’s the phone line that has no dial tone. All handsets are cordless so just ordered a corded phone in case it’s my handsets that are the problem. On fttp. Don’t know if that makes a difference.
Re: Help - Storm damage
03-02-2022 10:12 AM
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I’ve reported the problem via the address you gave me. Thanks.
03-02-2022 10:26 AM
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Presumably you don't have WiFi calling available on your mobile phone?
That may need enabling manually in the phones settings, but is also handset and provider dependent. The main providers support it but I don't think PN Mobile does (if they happen to be who you use).
Re: Help - Storm damage
03-02-2022 4:26 PM
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Thanks for getting in touch @Ennylwen and I'm really sorry for the issues you're having with your landline phone. I can see that our system has raised this with our suppliers, and we're hoping to have it resolved by 07/02/2022.
Re: Help - Storm damage
03-02-2022 6:14 PM
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Thanks. I reset my phone (I forgot to do it after changing provider!) so now I can make calls. Still got a dead line but at least I’ve managed to report it now.
thanks everyone who replied.
Re: Help - Storm damage
04-02-2022 10:50 AM
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No problem @Ennylwen
Give us a shout if you're still having issues beyond the 7th and we'll be happy to take a look.
Re: Help - Storm damage
07-02-2022 12:36 PM
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The line seems active but I have a 2 tone dial tone when I pick up. How do I get rid of this? Is it a message? I have an answerphone on my handset which usually kicks in but obviously not when the line was down. If this is a message how do I retrieve it?
Re: Help - Storm damage
07-02-2022 12:50 PM
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@Ennylwen Dial 1571
Re: Help - Storm damage
08-02-2022 11:07 AM
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Thanks
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