Anytime+ International calls duration
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Anytime+ International calls duration
14-12-2007 7:44 PM
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I can kind of understand the 60 minute limit on domestic ones given that there is no actual 'minutes per month' limit on these, but since there is a defined 200 minutes per month on Top 20 international destinations then I don't see why you can't use those minutes any which way you see fit. When calling relatives overseas who you haven't seen or spoken to in a while (my Dad lives in France) then its highly likely that you will talk for a longer time, which makes it a bit inconvenient to have to keep an eye on the clock and remember to redial.
Re: Anytime+ International calls duration
15-12-2007 8:14 PM
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We were promised a count down table for these international calls (similar to the one we had when there was a 1000 minute ceiling on UK calls). I assume this is still being progressed.
Re: Anytime+ International calls duration
16-12-2007 11:54 AM
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There is still a maximum 'Free' length of 30 minutes per call though.
Re: Anytime+ International calls duration
19-12-2007 3:18 PM
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Quote from: acorns Why is there a 30 minute duration limit on International calls before you need to redial to avoid charges?
I can kind of understand the 60 minute limit on domestic ones given that there is no actual 'minutes per month' limit on these, but since there is a defined 200 minutes per month on Top 20 international destinations then I don't see why you can't use those minutes any which way you see fit. When calling relatives overseas who you haven't seen or spoken to in a while (my Dad lives in France) then its highly likely that you will talk for a longer time, which makes it a bit inconvenient to have to keep an eye on the clock and remember to redial.
I agree with acorns. I am not a big phone user but when I call, it's friend and familly abroad and it tends to be long. This limit should be lifted. Is that in the plans at all ?
Re: Anytime+ International calls duration
19-12-2007 5:54 PM
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EDIT: Typo
Re: Anytime+ International calls duration
20-12-2007 2:49 PM
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The 30 minute limit is to minimise cost exposure, but if there is enough support for this to change I'm happy to have the discussion with our product team.
Re: Anytime+ International calls duration
25-12-2007 11:43 PM
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Quote from: Mand Hi,
The 30 minute limit is to minimise cost exposure, but if there is enough support for this to change I'm happy to have the discussion with our product team.
I would have thought that the monthly 300 minute limit for international calls is, overall, a pretty effective way of minimising cost exposure. Being a bit of a cynic, I can't help thinking that the different (60min/30min) limits for home and international calls are designed to generate extra revenue from confused or forgetful punters like me.
I think it would be both fair and consistent if you were to bring them into line at 60mins each - I would certainly support that.
On a positive note, great service - I've been with Force9 since the early days, and no-one come close in terms of service - keep it up,
Happy New Year
Re: Anytime+ International calls duration
27-12-2007 7:17 PM
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Re: Anytime+ International calls duration
06-01-2008 2:40 PM
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BT have 60 minutes per call on their international + option (£5 per month)
Re: Anytime+ International calls duration
06-01-2008 6:34 PM
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To Vote!
Add your comments here
MauriceC
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Anytime+ International calls duration
03-03-2008 5:25 PM
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Re: Anytime+ International calls duration
03-03-2008 6:17 PM
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The issue has been raised here (http://usergroup.plus.net/pugit/view.php?id=392) and as of yet has not had a comment from PlusNet. I'll see if I can *poke* someone to take a look.
Re: Anytime+ International calls duration
04-03-2008 3:03 PM
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Ian
Re: Anytime+ International calls duration
09-03-2008 1:31 PM
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See my post....... Call Timer
Barry
Re: Anytime+ International calls duration
13-03-2008 8:53 PM
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my main problem is the mobile charges, they're costing me a firtune to phone my OH mobile.
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- Re: Anytime+ International calls duration