ticket 174299927
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- Re: ticket 174299927
14-05-2018 5:01 PM
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Applied for FTTP trial and got date for engineer but now wont be able to be here for the date sent out.
have sent message and phoned up but no reply yet about a new date, just dont want it to be too late to change, can someone on here help please
Fixed! Go to the fix.
Re: ticket 174299927
14-05-2018 5:05 PM - edited 14-05-2018 5:08 PM
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Hi there.
I'm picking your ticket up now and I'll post back shortly.
[edit]
The appointment we've booked is just provisional and looks like further work is needed before our suppliers can commit to an appointment date. When we do receive confirmation, we'll delay the appointment if it's not already delayed.
Re: ticket 174299927
14-05-2018 5:12 PM
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Re: ticket 174299927
23-05-2018 1:59 PM
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No problems.
I've contacted our suppliers today and they've advised that it doesn't look like a survey has been carried out yet.
They're chasing this up and we should know more next week.
Re: ticket 174299927
23-05-2018 2:01 PM
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just read that on my call
good old BT!!
Re: ticket 174299927
30-05-2018 8:52 AM
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still waiting on site visit from openreach!
anyone help with this
Re: ticket 174299927
01-06-2018 11:15 AM
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Could someone please give me more information about my ticket
Re: ticket 174299927
01-06-2018 1:52 PM
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Re: ticket 174299927
12-06-2018 12:10 PM
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Finally openreach engineer out this morning and using overhead cable through attic now set up.
can someone tell me what the process is no with regard to my accoutn and old connection etc?
Re: ticket 174299927
12-06-2018 12:45 PM
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Glad to hear your FTTP order has completed.
Your previous broadband connection should be ceased automatically within 24 hours.
I've changed your account type appropriately now. If you reboot your router you should see much higher speeds.
Re: ticket 174299927
12-06-2018 1:34 PM
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getting about 20 up and 20 down atm
how long should it take to get 80/20 after install?
12-06-2018 2:02 PM
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Re: ticket 174299927
12-06-2018 2:17 PM
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Thanks for your help
Re: ticket 174299927
12-06-2018 2:28 PM
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Great success! Whilst testing your line earlier I noticed there's a potential capacity issue at the exchange with extra infrastructure estimated to be added early September.
This may cause speed issues especially at peak times. If there's noticeable issues let us know and we'll see if anything can be done sooner to alleviate the problem.
Re: ticket 174299927
12-06-2018 3:25 PM
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