Ticket #173176300
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- Re: Ticket #173176300
Ticket #173176300
17-08-2018 11:35 AM
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Please could I have an update on progress at your supplier's end? Thanks.
Re: Ticket #173176300
on 17-08-2018 2:00 PM - last edited on 17-08-2018 7:40 PM by Mav
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Hi @ardiff,
I'm really sorry about this.
Openreach have said the charges aren't accepted still despite confirmation we had over the phone that they were, so we've accepted them directly via the order ourselves.
Our FTTP team should have an update in 3-5 working days at the latest.
Please give us a shout if you require further assistance.
Thank you.
Moderator's note by Mike (Mav): Font size fixed.
Re: Ticket #173176300
17-08-2018 2:18 PM
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Thanks @OllieC. It's good to hear things may be progressing.
Re: Ticket #173176300
10-10-2018 9:03 AM
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Do you have an update from BTW or OR regarding external works required for my FTTP installation please? It's 2 months since I paid my contribution towards them, but there's no sign of anything happening and it's now 6 months since I was accepted onto the trial.
Re: Ticket #173176300
10-10-2018 2:43 PM - edited 10-10-2018 2:45 PM
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Hi @ardiff
I sincerely apologise for the delay in providing you the FTTP service.
I have provided you an update on the progress of the order. You can access the ticket here. Our FTTP trials team will continue to monitor the progress of the order.
Feel free to get back in touch if we can be of further assistance.
Thank you.
Re: Ticket #173176300
10-10-2018 2:49 PM
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Thanks @Jubby. Your update is much appreciated.
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