Request to cancel phone line
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12-08-2018 12:28 PM
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Hello,
We have been on the trial for a few months and are pleased with the speeds we now get. When we signed up we had already paid upfront for the saver line rental. Now that that has completed, please can we cancel the line rental?
Thank you
Fixed! Go to the fix.
Re: Request to cancel phone line
12-08-2018 4:38 PM - edited 12-08-2018 4:39 PM
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I've raised a ticket on your account (180890196), to raise this to the products team. If you could please log in and confirm that this is what you want (just so it's all official), we'll sort it.
Re: Request to cancel phone line
12-08-2018 5:40 PM
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Thanks very much, Tony.
Re: Request to cancel phone line
13-08-2018 8:57 AM
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@rebeccabg I think Tony wanted you to reply to the ticket on your account, have you done this? You will be charged an extra £2.50 a month for your FTTP service but that's a lot less than the line rental so worth it.
13-08-2018 9:23 AM
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