Line fault / Special Offer
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Re: Line fault / Special Offer
Line fault / Special Offer
05-02-2019 12:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi would have normally have asked this privately but tried chat and then thought it may be better to raise it here and get one of the experts to answer.
In the online portal under change product I am being offered a special deal can I just go for it or will it cause problems as I am on a FTTP only line.
also on same page it shows this error in screen shot is this normal for FTTP as I don't have a copper line. I called the number but was on hold for too long.
Re: Line fault / Special Offer
05-02-2019 1:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was in this position last year when I got a discount offer via email. Almost certainly the system will freak out. It will try to put the order through as FTTC then fail.
Best to get help from PN through the forum. It was @Gandalf who sorted everything for me
Good luck!
BrianG
Re: Line fault / Special Offer
05-02-2019 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @ronc45
Sorry to hear you're unable to take us up on the deal you were offered. Unfortunately it looks like a relatively recent recontract is stuck on your account. This should be progressed once the billing issues are sorted on your account.
Once that's sorted you should be able to change your package though it's unlikely we'd be able to offer you any cheaper deal than what we've already offered I'm afraid.
Re: Line fault / Special Offer
05-02-2019 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Anoush
I haven't tried to re contract with the offer wanted to check here before I did in case it caused problems. Should I just try it as it looks like a great offer.
Also any advice on the screen shot.
Thanks
Ron
Re: Line fault / Special Offer
05-02-2019 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No worries Ron, it's likely not to go through because of the pending contract that's stuck on your account. If you're also not within the last 3 months of that contract you'd likely won't be able to recontract anyway I'm afraid.
Re: Line fault / Special Offer
05-02-2019 5:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf Hi Anoush, just checked my account (9 months into an 18 month contract), and it seems I am being offered a deal to recontract as well! It's tempting, but I'm mindful of the problems we had last May, which I mentioned above. If I just go ahead and hit the button do you think it will all go through automatically?
As an aside (and I know the topic has been discussed elsewhere) I had almost come to a decision, regrettably, to jump ship come November when my contract ends if there is still no sign of a full retail FTTP offering. However, money talks, and the offer is tempting
Re: Line fault / Special Offer
05-02-2019 6:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @beeceegee
To be honest I'm not too sure if it will go through but it may be worth a try if you've received the offer.
Feel free to let me know if/when you've processed it and we'll be happy to check up on this.
Re: Line fault / Special Offer
06-02-2019 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf wrote:
Hi @beeceegee
To be honest I'm not too sure if it will go through but it may be worth a try if you've received the offer.
As predicted it failed. Have pm'd the details
Re: Line fault / Special Offer
06-02-2019 11:18 AM - edited 06-02-2019 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm also seeing 'the offer' (but can't see it using IE11 !) as shown below;
As the offer is very tempting I'm going to go through the motions and see what happens. I notice also that a PN Hub One is being offered FoC which at first I de-selected until I noticed the free P&P.
I've never been able to take advantage of any of these type of offers in the past, and although I've never wanted a free ISP router I may as well have it and try and eBay it, so I'm about to press the button!
Here goes ...
And ... disappointment;
Trying again with the free router de-selected gives the same result.
Much as I expected, I can't take advantage of the offer, so why do PN offer it?
Edit: added Image #1 at top of post.
Re: Line fault / Special Offer
06-02-2019 11:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm confused by the button 'Keep this product' . OK you may be on the same product but with a different price to that which you are currently paying, so why is it not 'Choose this product'?
Re: Line fault / Special Offer
06-02-2019 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It is strange that a simple change to / addition of a discount seems to be treated as product change.
Re: Line fault / Special Offer
06-02-2019 1:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@beeceegee, I'll reply to your private message in a moment.
@RobPN, could you try again now letting me know how it goes please?
Re: Line fault / Special Offer
06-02-2019 2:04 PM - edited 06-02-2019 2:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Line fault / Special Offer
06-02-2019 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am also getting the same results when I try to get the discount, I can only assume it is because we are on FTTP.
Re: Line fault / Special Offer
06-02-2019 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Re: Line fault / Special Offer