Full fibre145 speed?
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Re: Full fibre145 speed?
- « Previous
- Next »
Re: Full fibre145 speed?
12-06-2023 8:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Townman Good idea, I'll give that a try after I attempt @bobpullen speed upgrade test.
13-06-2023 8:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Porthrepta - the regrade order is now complete if you fancy retesting.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Full fibre145 speed?
13-06-2023 8:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@bobpullen I did send a PM.
Today.....
😁😎
Even my Android phone connects at 110Mbps
Thanks, guess the next test will be interesting.....
Re: Full fibre145 speed?
13-06-2023 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Porthrepta - looks like we're getting somewhere!
I've placed a similar order to knock you back down to 160/30, so it will be interesting to see how things are tomorrow.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Full fibre145 speed?
13-06-2023 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Interesting out turn!! However, you are still not soaking the download.
Can you please post the portal details as per post #5.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Full fibre145 speed?
13-06-2023 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Townman @bobpullen My account has not changed...
Should we wait for this to update before changing the current settings?
Re: Full fibre145 speed?
13-06-2023 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Porthrepta - that's expected. I didn't change any aspect of your billing/broadband account. My changes were directly in the Wholesale systems.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Full fibre145 speed?
14-06-2023 7:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Success!
My two main laptops using WiFi each report 150/31
A BIG thank you to everyone who contributed to this successful outcome.
@bill888 who posted trying a higher speed account in another discussion (I didn't at the time appreciate the reasoning for this!)
@bobpullen for investigating and actioning all the line regrading and pursuing to a very successful outcome.
Thanks
Re: Full fibre145 speed?
14-06-2023 7:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Excellent news!
Now to try and establish what led to the issue in the first place.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page