FTTP problems
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FTTP problems
12-01-2021 7:20 PM
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Re: FTTP problems
12-01-2021 8:44 PM
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Do you mean FTTC maybe?
Re: FTTP problems
12-01-2021 8:47 PM
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Re: FTTP problems
12-01-2021 8:54 PM
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This topic has been moved from Fibre Broadband to FTTP Trial.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: FTTP problems
12-01-2021 9:14 PM
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@cOmp wrote:
Please excuse my ignorance, thought Plusnet were not taking part in FTTP?
Do you mean FTTC maybe?
PlusNet had a long running FTTP Trial which closed to new entrants a couple of years ago. Thankfully those on the Trial continue to receive the service.
Brian
Re: FTTP problems
12-01-2021 9:15 PM
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Are you checking your speed on WiFi or Wired connections. Wired is always best.
The PlusNet router is not the best when it comes to WiFi.
Brian
Re: FTTP problems
12-01-2021 9:22 PM
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Re: FTTP problems
12-01-2021 9:43 PM
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Are you using a Hub One? There’s a long running thread here about WiFi challenges on this router: https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363
I’m on the 80/20 service and even with all of us at home the connection doesn’t skip a beat. We’ve one heavy Netflix user and the rest of us are continually on a mix of Teams / Zoom / video conferencing type calls during the day with no noticeable effects from one to the other. I’m not using a Hub One though.
Re: FTTP problems
13-01-2021 8:22 AM
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Re: FTTP problems
13-01-2021 8:23 AM
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Re: FTTP problems
13-01-2021 1:36 PM
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On a wired connection with no other devices in use you should get near your chosen speed ie 40/10 or 80/20.. I get high 36 down and high 9 up.
If you're not getting this then you have a potential fault. Have you re-booted your router? You can also (perhaps should) re-boot your ONT. If you have a fault then Customer Service won't be any use as the FTTP Trial doesn't show up on the PlusNet system so they tend to know nothing about it. You need a wizard like @Gandalf to respond on this thread.
The PlusNet router is a re-badged BT HH5 - many PlusNet uses have bought a HH6 off eBay and use that. There are threads running on what's required to do this. While you would indeed be able to get faster speeds elsewhere you'll pay more money (even for an 80/20 service).
Brian
Re: FTTP problems
13-01-2021 1:43 PM
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