Engineer visit FTTP trial
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Engineer visit FTTP trial
19-07-2017 10:00 AM
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I was messaged with a provisional engineer appointment of today between 9 and 1 which I confirmed as convenient, however having read other posts on the forum I am now wondering if "provisional" means they may not be coming this morning. How can I confirm if there is an engineer en route to me today? Thanks
Re: Engineer visit FTTP trial
19-07-2017 11:09 AM
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Have you tried logging in to your PlusNet Members page and seeing if there's an open "ticket" on your account.
Brian
Re: Engineer visit FTTP trial
19-07-2017 11:14 AM
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Thanks for your PM
It looks like the appointment has been delayed by our suppliers. Apologies that this wasn't communicated out to yourself. I've replied to your ticket with more detail.
Let us know if it's not suitable and we'll endeavour to change it to a convenient timeslot for you.
Anoush
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