Cancelling Phone Line - Costs
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15-08-2018 9:00 AM
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Can someone confirm the costs associated with cancelling phone line and the best way to go about it. I have a few months remaining of 18 month contract.
Fixed! Go to the fix.
Re: Cancelling Phone Line - Costs
15-08-2018 1:02 PM
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Hi @AL78,
I'm afraid you need to speak to our Customer Options team directly it's not something that can be dealt with via forums.
They can be reached on: 0800 013 2632
Opening Hours
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
Thank you.
Re: Cancelling Phone Line - Costs
15-08-2018 1:11 PM
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@OllieC the OP's on the FTTP trial so this sort of phone cancellation is normally best dealt with here viz https://community.plus.net/t5/Fibre-To-The-Premises-trial/Request-to-cancel-phone-line/m-p/1561416#M...
The normal CSC and Customer options are really not clued up on FTTP.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cancelling Phone Line - Costs
15-08-2018 3:13 PM
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It's not unknown that your Accounts department take a request to cancel a phone line as a cancellation of the related internet service as the latter can't be provided without the former.
Of course this doesn't apply to FTTP but the Accounts department doesn't always know this so the advice has always been to post the request on here and get one of the FTTP trained advisors to action it.
Brian
15-08-2018 3:58 PM
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Hi @AL78
Thanks for contacting us via our community forums.
If you can reply to this ticket confirming you're happy to go ahead I'll be happy to oversee this for you.
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