HI @jaxi, thanks for your post.
We're sorry to hear of the slow speeds you're experiencing.
On checking the line, we've detected a potential issue on the line as per the below GEA test:
| GEA Test Detail |
| Circuit ID |
<REDACTED> |
Service ID |
<REDACTED> |
| |
| |
| Test Outcome |
Fail |
| Test Outcome Code |
GTC_FTTC_SERVICE_1613 |
| Description |
Potential HR Joint detected on GEA service. Please continue to submit a trouble report |
| Main Fault Location |
CE |
| Sync Status |
In Sync |
| Downstream Speed |
1.9 Mbps |
| Upstream Speed |
0.5 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
Y |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Pass |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Detected |
| Estimated Line Length In Metres |
1061.4 |
| Upstream Rate Assessment |
Low |
| Downstream Rate Assessment |
Low |
| Interference Pattern |
Regular Interference Observed Daily |
| Service Impact |
No Impact Observed |
| Interference Duration Longest Occurrence |
From 23:15 to 03:00 |
| Interference Location |
Other |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream Traffic Detected |
| Technology |
VDSL |
| Profile Name |
0.128M-2M Downstream, Retransmission High - 0.128M-0.8M Upstream, Retransmission High |
| Time Stamp |
2018-11-22T12:45:00 |
| Parameters |
MIN |
MAX |
AVG |
| Down Stream Line Rate |
1.9 Mbps |
1.9 Mbps |
1.9 Mbps |
| Up Stream Line Rate |
0.2 Mbps |
0.7 Mbps |
0.4 Mbps |
| Up Time |
587.0 Sec |
900.0 Sec |
898.1 Sec |
| Retrains |
0.0 |
25.0 |
0.1 |
| Current and Last 15 Minute Bin Performance |
| Parameters |
Last Traffic Count(Upto 15 mins) |
Current Traffic Count(Upto 15 mins) |
| Start Time Stamp |
2018-12-05T12:06:29Z |
2018-12-05T12:21:29Z |
| Ingress Code Violation |
69 |
187 |
| Egress Code Violation |
0 |
0 |
| Errored Seconds |
0 |
0 |
| Severely Errored Seconds |
0 |
0 |
| Unavailable Seconds |
0 |
0 |
We've raised the issue to Openreach for their investigation and hope to have it resolved for you within the next 3 working days. We'll notify you when we believe the issue to be resolved or if there are any delays at all.
If you need anything else in the meantime, please don't hesitate to get in touch.
