Unlimited fibre Extra Upgrade , no increase in speed

[#1]

Hi I haven't recieved a speed increase since my upgrade my router is still syncing at 39.99Mb of a possible 80Mb.

Is it likely the setting hasn't been updated with BT?

Thanks

[#2]

Hi @r2obd

Thanks for highlighting this - you're exactly right in that this hasn't been modified at BT's side.

I've just placed a manual order for this to happen and you'll be where you're supposed to be within the next 48 hours.

Best wishes

Dave

[#3]

Thanks