Technicolor tg589vac cannot connect
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Technicolor tg589vac cannot connect
05-11-2019 11:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fixed! Go to the fix.
Re: Technicolor tg589vac cannot connect
05-11-2019 11:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are correct in that you do not need the OR modem.
Plusnet have never supplied the tg589 so there is no specific guide for it but it should work if configured correctly. Theres a useful guide here https://support.zen.co.uk/kb/Knowledgebase/Technicolor-TG589vac-VDSL-Fibre-Optic-Setup which shows how to configure it on a zen fibre connection.
Follow that but replace the username with youraccountname@plusdsl.net and the password you use to login to the plusnet portal(member centre) as in the article here https://www.plus.net/help/broadband/broadband-connection-settings/
Hope that helps
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Technicolor tg589vac cannot connect
05-11-2019 12:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Routed type is set to PPOE and MTU is set at the default option of 1500 and I'm trying to connect on the VDSL option. Not sure if any of this is helpful just throwing it out there in case I'm missing something obvious
Re: Technicolor tg589vac cannot connect
05-11-2019 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you got the vlan enabled and the Id set to 101 ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Technicolor tg589vac cannot connect
05-11-2019 12:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
05-11-2019 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Technicolor tg589vac cannot connect
05-11-2019 12:36 PM - edited 05-11-2019 12:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That does sound like a userid/ passwordcproblem. I can only suggest you double and triple check those
Edit , glad you got it sorted
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Technicolor tg589vac cannot connect