Strange Plusnet Text Message.

[#1]

Just got a text message saying
[quote="Plusnet"]Your Broadband order has successfully completed. if you want any more information go to ............
is this related to the speed issues and network upgrade? as I haven't ordered anything or done any up/down grades.

[#2]

Don't worry this is due to the network upgrades we're in the process of making at present.

[#3]

I'd be interested in seeing the output from

tracert ntp.plus.net

now you are on the new network.

[#4]

tracert ntp.plus.net
Tracing route to ntp.plus.net [212.159.13.49]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  RT-N16 [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     8 ms     9 ms     8 ms  172.17.7.237
  5    12 ms    12 ms    12 ms  172.17.11.230
  6    12 ms    12 ms    12 ms  be2.psb-ir01.plus.net [195.166.129.180]
  7    12 ms    12 ms    12 ms  gr-11-1-0.ptw-cr02.plus.net [195.166.129.189]
  8    12 ms    12 ms    12 ms  po2.ptw-gw02.plus.net [195.166.129.39]
  9     *        *        *     Request timed out.
 10    12 ms    12 ms    12 ms  cdns01.plus.net [212.159.13.49]
Trace complete.

[#5]

Quote from: ma9mwah

Just got a text message saying [quote="Plusnet"]Your Broadband order has successfully completed. if you want any more information go to ............

Presumably this is a cock-up and that message should not have gone out?

[#6]

Can we tell from a tracert if we are on the new network?
If so, how?
Thanks.

[#7]

Quote from: spoon

Quote from: ma9mwah Just got a text message saying [quote="Plusnet"]Your Broadband order has successfully completed. if you want any more information go to ............

Presumably this is a cock-up and that message should not have gone out?

the PN provisioning system sending out incorrect / unclear messages?
INCONCEIVABLE!

[#8]

I've had 6 of these messages now, three on Monday, and three Today.
Just tried phoning up but it's a 30 minute wait! 

[#9]

Avatastic - I do not think that word means what you think it means
I've had 3 messages today too, are we pitiful end users going to see any benefit to the new network or is it a behind the scenes upgrade?

[#10]

When did today's messages get sent? I was under the impression a fix for the duplicates was rolled today.

[#11]

Can anyone shed any light on this problem. I have tried to ring but apparently the wait time is 45 minutes!!
This afternoon, out of the blue, I have had 3 texts saying "Your broadband order has successfully completed. If you want to know more information go to help.plusnet.
On logging on to my account, I have, apparently, an "open" question raised at 8.52 am saying "INTERNAL: This customer has migrated to another provider"
I haven't asked for any such thing and I am still getting these random texts and am worried my phone & broadband is suddenly going to go down! 
Any help would be appreciated.

[#12]

Fix for duplicates?
If the user is not changing accounts and does not have to make any changes to their logon details etc. it shouldn't send any messages. All sending messages will do is cause worried users to try to contact Plusnet.
<sarcasm>We all know CSC staff are sat around idly for much of the day waiting for calls to come in as they are so over-resourced therefore extra calls is not going to be an issue</sarcasm>

[#13]

Quote from: Bob

When did today's messages get sent? I was under the impression a fix for the duplicates was rolled today.

I've had these messages at 12.55, 16.25, 17.15, 19.00 and 20.25. My account has a support ticket (that I didn't initiate) saying "INTERNAL: This customer has migrated to another provider." I'm assuming this is mistaken and nothing to worry about, but if there's been an internal fix for duplicate texts it doesn't seem to have worked for me.

[#14]

Thanks for the clarification. I'll look into it tomorrow.
@jelv, two separate problems, both of which are being looked into.

[#15]

Mod Note
Two topics on the same subject merged.