Slow speed Fibre broadband
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16-06-2017 5:18 PM
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Hello Plusnet,
We have upgraded our broadband to fibre 38mbps. It has been almost 2 weeks since it has been active.
I tried testing the speed using speed test but it's showing nowhere near the promised speed.
Currently, it's showing:
Download speed: 13.11mbps
Upload speed: 0.87 mbps
Please fix.
Thank you.
Fixed! Go to the fix.
16-06-2017 6:10 PM
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Sorry to hear that.
It looks like that whilst your account has changed no order was placed with our suppliers.
I've placed this for you now and we'll confirm the date as soon as possible.
Re: Slow speed Fibre broadband
16-06-2017 6:45 PM
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Ok. Thanks.
Re: Slow speed Fibre broadband
19-06-2017 1:03 AM
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Hello again Plusnet,
May I ask what happened to the our order?
Re: Slow speed Fibre broadband
19-06-2017 3:15 PM
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Sorry for the lack of response, you can see the updates for this here: https://www.plus.net/wizard/?p=view_question&id=151772335
Re: Slow speed Fibre broadband
06-07-2017 9:02 AM
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Re: Slow speed Fibre broadband
06-07-2017 3:24 PM
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Moderator's note by Mike (Mav): I have changed the fix to @MatthewWheeler as per message #2.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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