Router showing connected but no Internet.
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- Re: Router showing connected but no Internet.
25-07-2017 8:17 PM
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I have a sliver of connection on mobile. All of the sudden the Internet has dropped out but the hub is still showing blue and everything in hub settings is saying it's connected. All of the settings are the same it has happened for about 30 mins now.
How can I fix this? I have tried a few resets to no avail.
Fixed! Go to the fix.
Re: Router showing connected but no Internet.
25-07-2017 8:27 PM
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Re: Router showing connected but no Internet.
25-07-2017 8:30 PM - edited 25-07-2017 8:33 PM
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Currently on hold to tech support, 18 mins no reply so far! Guessing they are being bombarded with calls!
Re: Router showing connected but no Internet.
25-07-2017 8:34 PM - edited 25-07-2017 9:19 PM
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Re: Router showing connected but no Internet.
25-07-2017 8:40 PM
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Re: Router showing connected but no Internet.
25-07-2017 8:41 PM
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Re: Router showing connected but no Internet.
25-07-2017 8:50 PM
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yeah, still not got through to support, but looking at downdetector website and it seems as its a south wales outage
Re: Router showing connected but no Internet.
25-07-2017 9:04 PM
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Re: Router showing connected but no Internet.
25-07-2017 9:16 PM
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Ok, Openreach network is down in the South of england. Everyone on a BT line in South Wales, Bristol, Bath, Somerset have no internet. Its a priority 1 issue and Openreach are working on it. no fix time atm, but likely wont be down long.
Re: Router showing connected but no Internet.
25-07-2017 9:18 PM
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Re: Router showing connected but no Internet.
25-07-2017 9:40 PM
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@dracos wrote:
Ok, Openreach network is down in the South of england. Everyone on a BT line in South Wales, Bristol, Bath, Somerset have no internet. Its a priority 1 issue and Openreach are working on it. no fix time atm, but likely wont be down long.
Whats really odd is that they are blaming OR saying "Our wholesale providers have reported a network outage which effected a large number of users across multiple providers in your area." Problem is, no other providers are reporting an outage... nobody on downdetector, nobody on facebook. Its only Plusnet...
Re: Router showing connected but no Internet.
25-07-2017 9:43 PM
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Re: Router showing connected but no Internet.
25-07-2017 9:47 PM
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@razorpoke wrote:
Plusnet probably trying to save face.
But in this day in age when its so so so easy to be caught out in a lie (which is what has happened!), why do it? If they held their hands up and said, "we've messed up, we have an issue, we are working on fixing it" then it would be so much better than being caught out and looking stupid. I cant be assed to wait for another hour on the phone to call them out on this, but if it is not back up by the morning then i will be straight on the phone to them. Not good enough PlusNet...
Re: Router showing connected but no Internet.
25-07-2017 10:43 PM
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Re: Router showing connected but no Internet.
25-07-2017 10:51 PM
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Yes same here, Plusnet really has gone to the dogs in the last 6mths, I'm really regretting renewing my contract
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