The exchange area where I live has been enabled for fibre a little while now and I think it was probably in the earlier part of 2015 that I first started to check for availability to my own home. It was saying that the area was enabled but not accepting orders in my particular case. I eventually found my way to page on the BT Wholesale web site that said that the availability date was 30-Jun-15. Since then the date has slipped by 6 months every 6 months and now stands at 31-Dec-16. The reason given is "Sorry it's taking us longer than planned to get your cabinet ready for service. Please bear with us."
Having worked in the technology industry myself, I full appreciate that things can be genuinely delayed due to technical or logistical issues. I even worked for one of BT's suppliers and I'm sure that they would not have tolerated having a delivery date slipping to this degree! Should the fact that I am an individual and a supposed "nobody" mean that I can be kept indefinitely in the dark like this? Surely it is we as end consumers that ultimately provide the business to large companies!
PlusNet have suggested that I contact their customer service, which I will certainly do, but thought I would write here first just to see if anyone else has had a similar experience, and if so whether they were able to do anything about it.
Many thanks,
Andrew.
