Continual intermittent dropped packets
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- Re: Continual intermittent dropped packets
Re: Continual intermittent dropped packets
30-11-2016 8:19 PM
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why do i have an awful feeling that whatever fixes plusnet have put in place involves throttling...?
Re: Continual intermittent dropped packets
30-11-2016 8:33 PM
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I knew it was too good to last Have been on psb-bng02 (Southbank) for a while now without problems (having jumed over from Colindale); but since about 2pm this afternon I am seeing the 1%-2% packet loss "curtain" again. Minimum & average latency are ok, but frequent spikes up to 80ms and beyond
Re: Continual intermittent dropped packets
30-11-2016 9:51 PM
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Appallingly bad tonight near 90 % packet loss at hop 3
Hop 4 onwards having ping times around 300ms
Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.1.1 0.0% 42 2.0 2.3 1.5 9.6 1.2
2.
3. 133.hiper04.sheff.dial.plus.net.uk 87.8% 42 9.8 71.3 9.4 312.1 134.6
4. be3-3102.pcn-ir02.plus.net 0.0% 41 227.4 110.1 9.2 278.2 105.0
5. 195.99.125.140 0.0% 41 310.5 140.3 9.3 314.6 129.0
6. 62.172.103.13 0.0% 41 219.7 119.3 10.1 313.9 112.2
7. 194.74.65.42 0.0% 41 298.7 144.2 9.8 314.1 132.0
8.
9. ae0.er02.cwwtf.bbc.co.uk 0.0% 41 287.5 138.5 11.1 315.3 128.0
10. 132.185.255.165 0.0% 41 196.6 113.9 11.8 319.0 108.1
11. bbc-vip046.cwwtf.bbc.co.uk 0.0% 41 115.4 124.6 11.0 315.0 121.9
Re: Continual intermittent dropped packets
30-11-2016 10:09 PM
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@Weety, that hop 3 behaviour is expected, increased latency beyond it isn't though
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Continual intermittent dropped packets
30-11-2016 10:16 PM
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On southbank via BNG01 really good at the moment, no packet loss and average 8ms latency to bbt.co.uk
Target Name: www.bbc.co.uk
IP: 212.58.244.68
Date/Time: 30/11/2016 22:04:25 - 30/11/2016 22:14:25
Hop Sent PL% Min Max Avg Host Name / [IP]
1 55 0 0.81 1.81 1.02 plusnet-hub [192.168.1.253]
2 55 0 7.00 32.32 8.31 lo0.central10.psb-bng01.plus.net [195.166.130.252]
3 55 0 7.74 9.16 8.18 411.be5.psb-ir02.plus.net [84.93.253.103]
4 55 0 7.56 8.91 8.07 195.99.125.142 [195.99.125.142]
5 55 0 7.56 32.01 9.23 peer2-et-10-1-0.telehouse.ukcore.bt.net [195.99.127.7]
6 55 0 7.59 12.69 8.15 194.74.65.42 [194.74.65.42]
7 54 100 0 0 0 [-]
8 54 100 0 0 0 [-]
9 55 0 7.98 9.28 8.59 ae0.er02.telhc.bbc.co.uk [132.185.254.105]
10 55 0 8.94 15.57 10.11 132.185.255.148 [132.185.255.148]
11 55 0 7.79 8.97 8.15 www.bbc.co.uk [212.58.244.68]
Re: Continual intermittent dropped packets
30-11-2016 10:35 PM - edited 30-11-2016 10:38 PM
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http://www.thinkbroadband.com/ping/share/9d4841ebd0df53d16f0b1cf7877aec6d-30-11-2016.html
we were out all afternoon so router probably had not much else to do other than respond to tbb pings!
PS haven't worked out the secret of getting the actual graph into the post yet
Re: Continual intermittent dropped packets
01-12-2016 12:02 PM - edited 02-12-2016 8:28 AM
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Thanks.
Interestingly, your loss started when we made a change to help somebody elses!
You:
Somebody else:
Anyway, we're looking into it.
Thanks for raising the alarm.
Save
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Continual intermittent dropped packets
01-12-2016 12:17 PM
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The packet loss last night died down around 23:00, but returned around 9:00 this morning. It may have stopped again (now 12:15) but here's the live graph link just in case:
http://www.thinkbroadband.com/ping/share/837686cfffc847cde9654f13d0a97d76.html
Re: Continual intermittent dropped packets
01-12-2016 6:19 PM
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If its not one thing its another with Plusnet, the packet loss seems to have stopped on my line but im now getting peak time slow down,my throughput has been steadily falling since 4pm from 34mbps down to 14mbps(as it currently stands),its getting beyond a joke.
Re: Continual intermittent dropped packets
01-12-2016 7:19 PM - edited 01-12-2016 7:21 PM
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What gateway are you on (old/new or static IP?) or just on the new network with no gateway?
Just jumped around a few for Soutbank, Collindale and Telehouse and I get pretty much the same on each
https://speedof.me/show.php?img=161201191614-7489.png
(for those that havnt used speedof.me the dips are the start of each test, not a drop in a single test run)
Im on a Hub1 so cant use TBB ping graphs, but when i use ping plotter out to www.bbc.co.uk not getting any packetloss when i send messages at the moment either,
Re: Continual intermittent dropped packets
02-12-2016 6:44 AM - edited 02-12-2016 6:46 AM
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Re: Continual intermittent dropped packets
02-12-2016 8:31 AM
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@davenos wrote:
If its not one thing its another with Plusnet, the packet loss seems to have stopped on my line but im now getting peak time slow down,my throughput has been steadily falling since 4pm from 34mbps down to 14mbps(as it currently stands),its getting beyond a joke.
Sorry to hear you're having problems. To avoid any confusion through, probably best we keep this particular thread specific to packet loss. Feel free to start another thread though if the problems continue. Sounds like there may be some local congestion at your exchange.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Continual intermittent dropped packets
02-12-2016 8:35 AM
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@scrookes think I have tracked down I also had packet loss due to REIN caused by my laptop power supply. With laptop powered off and power supply unplugged, no sign of packet loss on my TBB graph.
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Continual intermittent dropped packets
02-12-2016 9:32 AM
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Massive improvement to errors on your connection having just tested your line:
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2016-12-02T09:00:33Z | 2016-12-02T09:15:33Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 10 |
Errored Seconds | 0 | 1 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 |
0 |
Previously when checking this, it was showing ES in the thousands and SES in 100's.
Re: Continual intermittent dropped packets
02-12-2016 9:54 AM
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Ive not had a chance to read all this thread, but this comment caught my eye....
Are you saying that other plugged in devices around the house can affect an internet connection? or at least the packet loss/errors a line gets?
If so, that is like a needle in a haystack trying to pinpoint what appliance could be causing hassle.
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- Re: Continual intermittent dropped packets