Constant disconnects for the past few days

[#1]

Since the weekend I've been having near constant disconnects. My router nearly always re-establishes the connection after 5 minutes or so but it's incredibly frustrating, especially when I'm trying to download large files for work.

I've tried the usual of replacing the filter, rebooting the router etc. After looking at the logs, it seems that my router is getting config changes from the ACS server and that is what is causing the disconnections. Every disconnect I've had has been proceeded by this. Other than purchasing my own router and disabling CWMP, is there something that can be done about this please?

Thank you.

09:12:21, 04 Dec.	(68896.600000) CWMP: session closed due to error: Could not resolve host
09:12:21, 04 Dec.	(68896.530000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
09:12:21, 04 Dec.	(68896.530000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:11:50, 04 Dec.	(68866.150000) CWMP: session closed due to error: Could not resolve host
09:11:50, 04 Dec.	(68866.120000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
09:11:50, 04 Dec.	(68866.110000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:11:50, 04 Dec.	(68865.720000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

[#2]

Just happened again, exactly the same issue:

10:04:13, 04 Dec.	(72008.400000) PTM over DSL is up
10:04:10, 04 Dec.	(72005.770000) CWMP: session closed due to error: Could not resolve host
10:04:10, 04 Dec.	(72005.740000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
10:04:10, 04 Dec.	(72005.730000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
10:03:59, 04 Dec.	(71995.330000) Admin login successful by 192.168.1.67 on HTTP
10:03:39, 04 Dec.	(71975.340000) CWMP: session closed due to error: Could not resolve host
10:03:39, 04 Dec.	(71975.110000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
10:03:39, 04 Dec.	(71975.100000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
10:03:39, 04 Dec.	(71974.700000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
10:03:37, 04 Dec.	(71972.900000) PTM over DSL is down after 51 minutes uptime
10:03:37, 04 Dec.	(71972.880000) PPPoE is down after 50 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

[#3]

Hi @Cam435,

I'm sorry to see that you're experiencing this issue. I've tested your line today and I can see that there have definitely been drops in the connection, however we're unable to detect any faults with the line. As this is the case, I'd strongly recommend setting your router up within the test socket in your property to ensure that the fault isn't down to the master socket faceplate.

A guide on how to do this can be found here and if you'd like to go through our troubleshooting guide this can be found here, though it sounds like you may have already carried out these particular tests.

Please let us know how you get on with the above guides and if setting the router up within the test socket helps to improve the connection from your end of things or if there are still any issues and we will be happy to investigate this issue further.