BTw Performance Test via Further Diagnostics

[#1]

Results Image not loaded
1. Best Effort Test:
Download Speed : 19.66 Mbps
2. Upstream Test:
Upload Speed : 15.51 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

[#2]

U won't hear anything probably take weeks or even months! BT often so slow to take this action.

[#3]

@ goldenfibre - Ever heard the expression if you've got nothing constructive to say, don't say anything at all?

[#4]

I can say anything because it my thread page that I have started it. lol 

[#5]

Well I'm certainly not holding my breath. 
Apparently this has been happening for years. Why BTw insist customers use a tool which does not function correctly is beyond me.

[#6]

I agree above. BT is useless and BTw PT is always hit & miss over the years. Very poor designed by BT.

[#7]

I always get that error now as well. It used to work.

[#8]

Quote from: AndyH

@ goldenfibre - Ever heard the expression if you've got nothing constructive to say, don't say anything at all?

Hear hear. I'm interested in keeping abreast of developments on this issue, but sick and tired of getting email notifications about new posts when they aren't constructive comments. Take a hint please.

[#9]

BTw PT not working
1. Best Effort Test:
Download Speed : 74.55 Mbps
2. Upstream Test:
Upload Speed : 17.93 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

[#10]

That's right, just keep spamming the forums with posts saying exactly the same thing time and time again.  We know it's not working for you!

[#11]

Ok, it would seem that BT are in no great hurry to put this situation right. Frankly the only reason I want to use this particular speedtester is to obtain confirmation of  my lines BRAS profile because on several occasions now Plusnet's own system set profile has been found not to have  been in accord with the BT system profile and has had to be reset.  Therefore as Plusnet do still have the ability to access the BT set profile and obviously know their own systems profile, how difficult would it be for Plusnet themselves set up a means of  making both figures available to customers, accessed through online account details?

[#12]

Plusnet can easily check that the your Current Line speed matches the BT IP Profile, one of the CRT members would be able to look for you tomorrow.
As for other aspects regarding the information relating to the Current Line Speed etc - Time stamping the last change and so forth, this has already been raised to Plusnet and is "on the list" but not a high priority

[#13]

A pity but quite understandable that it's not a high priority for Plusnet.

[#14]

I hope Steve Crookes take notice that we all want both BT IP Profile and PN IP Profile with time/date stamp via member account to save our hassle! I been asked many times with Plusnet in the past and I am going to ask again. I just can't believe that Plusnet think it not high priority to do this. All other isp's do this for customers via member account. Surely it not hard to do it. Come on Plusnet do it for us all.

[#15]

That is NOT Steve Crookes responsibility goldenfibre and NO all other ISPs do NOT do it. Chris Purvey is well aware of this request, so just leave it alone.