Am i doing something wrong?
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Am i doing something wrong?
01-11-2016 3:20 PM
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Ok,
I signed up to normal unlimited broadband my speed through eithernet cable was around 12 Mbps
I have now gone onto fibre broadband (got email today saying its all connected and up and running,
But on the plusnet speed test page my new fibre broadband speed is less around 11Mbps
I am doing something wrong? cos i am not going to pay the extra for fibre if is slower.
Cheers
Karl.
Re: Am i doing something wrong?
01-11-2016 3:27 PM
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Two possibilities
Despite the email you are still on ADSL
The Plusnet profile hasn't updated
Can you check the speeds reported by the router
Re: Am i doing something wrong?
01-11-2016 3:35 PM
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Did the email say your account change had completed?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Am i doing something wrong?
01-11-2016 3:36 PM
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Despite the email you are still on ADSL
That's the one Jim
@karln from your other thread https://community.plus.net/t5/Fibre-Broadband/fibre-broadband/m-p/1381543#M49872 your fibre is not due till tomorrow. Ignore the email, it's wrong
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Am i doing something wrong?
01-11-2016 3:36 PM
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It turned out that the email was sent out a day early lol
Re: Am i doing something wrong?
01-11-2016 5:20 PM - edited 01-11-2016 5:22 PM
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@Oldjim wrote:
Despite the email you are still on ADSL
I believe we discussed this yesterday here: https://community.plus.net/t5/Fibre-Broadband/fibre-broadband/m-p/1381543#M49872
@HarryB wrote:
Hi @karln,
Looks like your fibre order is due to complete on 02/11/16.
And prior to this, you mentioned your fibre order being due to complete on 02/11/16 here: https://community.plus.net/t5/Broadband/What-the-heck-is-going-on/m-p/1380827#M309828
28-10-2016 5:50 PM
@karln wrote:I am now waiting to be switched over to fibre broadband now.
Got me router but it will be a week on Wednesday before its live.
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